Promethean convinced me to make dozen of Flipcharts over the years and now that I’m very acquainted with ActiveInspire (while my other colleagues use PowerPoint and whatnot) my lessons are crashing mid-lesson. I realise it might not be “hundreds of thousands” but this is extremely upsetting. Hello, I too am experiencing the same crash issues as described by Oran Thompson and many others. I am linking a shared drive of the instructors file, my crash test file, and a video of the crash happening. My method was just CTrl+C Ctrl+V an image of a dime over and over and the software would reliably crash before I could copy the image thirty times. It appears the software cant handle excess amounts of image files and possibly pen writing any longer. May I receive any suggestions to fix this issue, or is there an more clarifying questions you need to ask?Īs a follow-up, I was able to reliably crash Active Inspire on a new file with one simple trick. No, I’m able to replicate it on my machine that does not have activedriverĪctive inspire was fully uninstalled and reinstalled via your recommended method on a local admin account I know that as James mentioned above the issue couldn’t be replicated, but surely Promethian Support recognizes there is an issue with their product by all the tickets being submitted about Active inspire crashing.ĭo you have ActivDriver installed? If so what version?ĭoes the crashing exclusively happen when you are connected to Promethean hardware? If so can you please supply the model and installed firmware of the attached hardware. Every teacher that updated has the issue, every teacher with a sub 2.2 version does not. This issue only started occurring when the teachers updated from V2.18 to the newest version (2.2 and up). That doesn’t help other users.Ĭrashes usually on the third page, or first page with pen writingĪctive inspire was fully uninstalled and reinstalled via your recommended method via local admin account Ive seen several posts that were closed because a solution was privately sent to the user. The support team seems to spend more time asking repeat clarifications to versions of java and the software and rarely publicly offering actual assistance. I’ve been watching your support tickets regularly since this has been happening. I have three separate teachers experiencing these issues. I too have been experiencing this issue since version 2.2, more specifically when the Dashboard and Classflow features were added.

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